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Hello Family Medicine Specialists family:

We are here to take care of you during these turbulent times. By now, you have been barraged with information on the coronavirus. We will assist patients in triaging symptoms during this time. In short, though, know that the covid-19 coronavirus is characterized by a dry cough, fever, shortness of breath and fatigue. Other viral illness such as the common cold and influenza are characterized by fever, cough, runny nose, body aches, headache and fatigue. If you come into the office with concerning symptoms, you may be asked to wait in your car until a room is ready.

While face-to-face visits are more meaningful, in these times the use of technology to bridge barriers and ensure safety may be the best option. We encourage you to sign up for our telehealth platform using the following step-by-step process. Now is the time to sign up as opposed to when urgent care is needed. Your doctors at FMS will be available to see you on telehealth when you need it. Note that you will need a smartphone for this application and not a PC or laptop. We will be billing your insurance company for your telehealth visit, if you have any concern  please let the provider know. The step-by-step instructions are below.

Telehealth sign-up:

1. Search the Apple App Store or Google Play Store for CARE CONVENE PATIENT.
2. Select “Register Now” and then “I Will Register Myself”
3. Complete the registration using the provider code FMSGR, this does have to be in all capital letters.
4. Look for an email from Care Convene. Click “Verify my email address.” It could be sitting in Junk Mail folder as well if it is not in your inbox.
5. Open the Care Convene app and enter your email and password to log in.
6. Complete your personal information before you need to use the app for care.
7. To add dependents: While in the app, tap the gear icon (Settings) on the far right. At the top of the screen, tap “Dependents.” On the top right, tap “add or +” and fill out the form. Once the form is completed, tap the “save” button.
8. Please call our office to schedule a telehealth visit with one of the providers.
9. At the time of you visit, or a few minutes prior, login and select “Visit” in the bottom menu and select Family Medicine practice. Please then choose the provider you are scheduled with to start your visit.

Any questions or issues with signing up for the app please contact our office and we can walk you through any issue.

In this time, please remain calm and use common sense measures. While your children are home from school do not have grandparents watch them. This illness is potentially deadly for our elders and more benign for our youth. Please take this point seriously. Social distancing is scientifically proven to save lives. Please practice this and avoid public gatherings until it is again safe. Though you may be at low risk please think of the potential spread to our older population. Wash your hands frequently.

Please be patient with our office as we may be overwhelmed during this pandemic situation.

Sincerely,
Your friends at Family Medicine Specialists

To get a Covid-19 Work Letter Please Call Us At (616) 647-3770

If you have an appointment to come into the office, please bring a mask with you to wear during your visit. Thank you.

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At Family Medicine Specialists we strive to meet your individual and unique healthcare needs. Our team is made up of doctors, physician assistants/nurse practitioners, nurses, medical assistants and administrative personnel who work for you.

We embrace the Patient-Centered Medical Home model of care. By this, we see our medical practice as a place where health needs are met primarily and in a way that patients are well-known, providing care from different sources and at different levels. Recognizing that there are times when more specialized health care is needed, we pride ourselves on working closely with and referring to the best specialty care available.

 Here at FMS we value the principals of communication, service and availability as pillars in the care that we provide. Thank you for letting us provide the primary medical care for you and your family.

For more on the Patient-Centered Medical Home, click the image below.

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We Are Staying Strong During The Covid-19 Pandemic!